Top
 

Frequently Asked Questions

Brine Software Solution Pvt.Ltd. / Frequently Asked Questions
What happens when I complete your contact form?

If you are making an inquiry about a possible site you would like us to create, please provide a brief outline of your requirements. We will respond within 24 hours with an indicative price and time scale and any suggestions regarding your website. You are not obligated to use our services during this stage, so feel free to use the contact form to ask any related questions you may have.

What will you need from me to design my website?

In order to design and format your Website, we need you to provide us with the following before starting. Additional things such as Power Point presentations, video files, articles, soft copy of forms for downloading are optional and can be incorporated if you have them.

Again, we can always use your existing literature to work from. Usually the logos on brochures, letterhead, etc. are more than adequate. If you have your logo in electronic file format, such as .GIF or .JPG or .PNG or .PSD or .TIF format. If you do not have one, we can design one for you.

If you have (or can get) the text-based information you want on your site in electronic file format, we prefer it this way. Acceptable file formats are .TXT, .WRI, .DOC, .RTF, .XLS, .SXW, .ODT, .WPD (Word Perfect), .HTML, .SXC, .ODS. Our next preference is to scan text from a printed page. Handwritten text is strongly discouraged (and there would be additional fee). If you do not have any existing content, please get it written by a content writer/copywriter, which you can use in your brochures as well.

Remember that the World Wide Web is a visual medium. If you have photos of your products, services, place of business or even yourself, we will include them. If you have soft copies in .GIF or .JPG or .PNG or .PSD or .TIF format, that is great. Instead, if you have actual photos, we will scan and resize and optimize them for you and include them.

If you do not have printed photos, but have photo negatives, we can scan them as well. If you do not have any photos, but have them in your brochures, pamphlets, catalogues, etc. we will scan them even though their quality won’t be as great as the previous options.

Most Web surfers use WWW search engines and directories to find your web site. These search sites use either a description or keywords in their search. Your description should include the words or phrases that someone might use to search for your business/ products/ services.You can submit as many keywords that you can think of.

Remember these are words someone might use to try and find your site (i.e., bed & breakfast, or car repairs, etc.), so think of yourself as a potential visitor to your web site. We will help you in deciding those keywords.

How long does it take to design a website for my business?

It varies from website to website based on the requirement. In the initial consultation, we will provide you the timeline estimates for your project. If you have the content for your site written before the design process begins, it will help in completing the project quickly. Content should be in electronic format. Not having your copy completed before the design process can significantly delay the completion of your website.

Once you complete website design, who owns the Website?

Once the final payment is received, you will receive 100% ownership of your Website. We will make all the files including source files available for you for download. If your website is large and file sizes are very large, we will mail you a CD with all the files.

When I place my website design order, who will I be working with?

Once you place the web design order, customer service representative will be in touch you. Project Manager for your project also will also work with you closely. Account executive will be in contact with you all the time.

I like site *****, Can I have similar one?

If you locate a site that you like the look and feel of or one that has a certain feature you would like on your site feel free to mention it to your project manager. The design team will take this into consideration while constructing your website and will attempt to duplicate it while customizing it to make it your own. Our team is very flexible and willing to do whatever it takes to make you a satisfied customer.

What are the special features added with website? About the designing process?

We are added the features like W3C Support, Multi Browser Support, Customized Enquiry Forms, Website Hit Counter, Googele Site Submission, Social Media Integration and etc. The above features are inbuilt based on your selected package and requirements.

What kind of guarantee do you offer on my web design order?

We completely guarantee our design work. After viewing the initial draft(s), if you are not satisfied and we offer revisions based on your feedback. If you are not satisfied even after revisions and wish to discontinue work, we will refund 100% of your deposit. Please note that, all the work done by us until that point is owned by us and you cannot use it in any manner without our explicit permission.

How do I get listed in Google & other search engines?

One of the many valuable features we offer is search engine submission. If you choose that as one of your package features or an add-on feature then our highly trained team will methodically submit your site content to all of the major search engines, e.g., Google, Yahoo, MSN.

This will increase the speed in which your site is indexed by these search engines; which will allow you to begin driving traffic to your site quicker.

Please note that the listing can take between one and four weeks and is subject to the rules and regulations of the specific search engine.

Do I have to host with you?

No, it is not required to host with us. Typically we recommend that our clients host with us because we have standardized our servers to handle all of the services that may be needed for the project deployment. Majority of our clients do host with us and very few choose to keep their existing hosting companies. We will work with you on any scenario.

What if I need more pages? What is the cost?

You may add additional pages at any time during and or after the design process is complete. Our design team is here to build you a website to fit your exact needs and specifications. The cost for extra pages added on to one of our designs is Rs.1000 ($18) per page. If you have an existing website that you are looking to add on to let us know and a dedicated project manager will get in touch with you to determine your specific needs and provide you with a quote.

Can I upgrade from the smaller to a larger package?

Of course! If you would like to start out with a smaller package and then at any time feel that one of the larger packages will fit your needs better it is not a problem at all. We can upgrade your web design package for you by adding the additional pages and features of your choice. All that would be required is for you to pay the difference in cost between the two packages and let your project manager know the details of your new pages and features. It’s as easy as that!

What is your payment & Refund policy? Do I need to send a deposit for the work?

For our top-notch design team to get started on your custom built website, you must make 35% up front. We accept Crossed Demand Drafts, Cheques, Credit Cards, Bank Deposit or any other payment option communicated by company.

If work has already begun on your project, the maximum refund will be 50%. If your project is more than 50% completed as defined by the project manager then there will be no refund. Of course, Brine Software Solutions Pvt.Ltd. has always prided itself on customer satisfaction no matter what. So if an issue arises with the design of your site, we will work with you till you are completely satisfied with the final product.

Can you maintain my website for me after the design work is finished?

Of course! One of our Web Design offerings is our Website Maintenance Service. There is no monthly or upfront fee for this package.

You only pay when you need it and for what you need! Any time you need changes made to your website, simply contact your assigned project manager and provide them with a description of what changes you need made. He will then give you a detailed price quote for your approval. This will ensure that you always know what you are paying for and provides you with an estimated time of completion.

No more monthly maintenance fees or hoping your web master has time. Entrust your website to our professional team.

What is your privacy policy?

Privacy and information security remains one of the number one concerns on the Internet today. As a licensee of the TRUSTe Privacy Program, Brine Software Solutions Pvt.Ltd. has always and will always keep private all of our client’s personal information. We will never sell or share your personal information to any Third-Party company without your express consent and knowledge.

You can review our privacy policy at the following URL:
https://www.brinesoftsolutions.com/privacy-policy

Order Now